FAQ's

My Account & My Order

How do I place my order?

To place your order, follow these steps:

1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).
2. ‘In My cart’, you can either choose to continue shopping or confirm the order.
3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

In how many days will I receive my order?

Once we have received your order, you can expect your order to be delivered within 12-15 working days.

How will I get confirmation that my Order is placed successfully?

We'll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. So sit back, relax and wait for your awesome designs to arrive.

I tried placing my order using my Stripe/Paypal/Shopify Payments/Debit card/Credit card. The order was not successful but my money got deducted. What really happened with my money?

1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10-15 business days.
2. For assistance you can write to us at wecare@bonorganik.com, we will be happy to help you out.

How should I check the status of my Order?

1. Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
2. If you have a user account and were logged in when you placed your order, you can easily track the status of your order on your www.bonorganik.com account using the tracking number.
3. If you still have apprehensions, write to us at wecare@bonorganik.com and your issue will be addressed.

What if I want to customize a design or a dress or as per my requirements?

As of now, we don’t customize orders but, we are going to shortly start customizing orders. We will update the information once we launch that facility.

What If I want to add one more size to the same order?

Yes it’s possible! While placing an order there is an option provided when you open the product page for adding one more size by clicking on CLICK TO ADD ONE MORE option.

Cancellation & Related Queries

How do I cancel my order?

You can cancel your orders by sending an email to wecare@bonorganik.com with subject line “Order Cancellation” along with providing your order number. This option is only available for up to 24hrs after order placement.

What if the order is already shipped?

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. Please refer to the replacement and exchange page for more information.

Payment Mode

Is it safe to shop online if I make payment using Stripe/Paypal/Shopify Payments/Debit card/Credit card?

All Stripe/Paypal/Shopify Payments/Debit card/Credit card transactions are processed over a secure encrypted connection.

Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring:

1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. For any further clarification, you can email us on wecare@bonorganik.com.

Miscellaneous

Are all transactions made in USD? Can I change the currency I want to pay in?

All payments will be processed in USD. You have the option of changing the currency later on the site. The available currencies are- USD, CAD, AUD, GBP, EUR, JPY.

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.